How does your sales and service garden grow?

Your sales and service teams are like a garden, filled with a variety of unique personalities and skills that make or break your customer's experience every day. Are you growing a profitable, exceptional, and strategic garden? Or do you lack the resources and budget to effectively manage the teams that make up your garden?

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The Four Steps to Changing Employee Behavior

One of the primary goals of any leader is to continually develop their staff. Improving employee performance typically requires some sort of sustainable change in behavior. If someone lacks empathy with their customers, they have to purposefully change their actions and statements to successfully close this performance gap. We’ve outlined four key steps to changing employee behavior.

by tpc| Tags : leadership employee VOC

Rewarding Contact Center Employees When the Budget is Tight

Sometimes reward and recognition programs take a hit in a downturn economy. We make the assumption that movie tickets or other chachkies are the only viable options for rewarding our employees.

by tpc|

Coaching Employees

I love the game of baseball. National pastime and all, it is my favorite sport. To completely confess, I am also a New York Yankees fan. Growing up in Connecticut you have a choice: The Red Sox (Satan's demons...) or the Yankees. It was an easy choice.

by tpc| Tags : coaching work employee

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