One of the primary goals of any leader is to continually develop their staff. Improving employee performance typically requires some sort of sustainable change in behavior. If someone lacks empathy with their customers, they have to purposefully change their actions and statements to successfully close this performance gap. We’ve outlined four key steps to changing employee behavior.
I love the game of baseball. National pastime and all, it is my favorite sport. To completely confess, I am also a New York Yankees fan. Growing up in Connecticut you have a choice: The Red Sox (Satan's demons...) or the Yankees. It was an easy choice.