At tpc, we are committed to delivering the key ingredients for client success, combining our experience across industries and business functions with our products and professional services.
Read our case studies to learn how we help our clients achieve high performance by leveraging the voice of the customer on a daily basis.
To use the voice of the customer to improve their experience with the contact center, Teleflora man- agement decided to step back and allow customers to express their needs and wants directly to the frontline. Using an enterprise management solution called Customer Driven Manager (CDM), developed by Tamer Partners Corp., customers are recruited to coach Teleflora’s frontline agents on how to improve specific behaviors.
Bouquet Training, a module in the Bouquet CDM platform, enables contact center managers to customize agent training courses based on customer feedback.