Customer Profile:The E-470 Public Highway Authority

“Using Bouquet survey results allows us to simplify our organizational key performance indicators (KPI). Our monthly measurements of Bouquet feedback is used to compile more concise, simpler and more tangible performance analytics to better measure our overall customer services offerings. Bouquet helps us to focus on more over-arching success measurements rather than many of the more conventional contact center metrics. Doing so has helped us save time, become more efficient with our use of staff and ultimately allow us to provide better services (as measured by our customers).”
Dave Kristick
Deputy Executive Director and Director of Operations, E-470